Service Requests for Public Works | Demand Maintenance SoftwareNatalie Fenton2020-01-27T16:48:30+00:00
Let PubWorks manage your Service Requests – Demand Maintenance
PubWorks Service Requests module is the way to track your demand maintenance and keep your community running smoothly. You can track Service Requests, from initiation through to the work order and on to completion.
We have a workflow we like to call the “Service Request Triangle” that is the definition of efficiency. This thorough and consistent process will manage the very fluid and reactionary nature of Service Requests while providing valuable insight regarding the associated costs.
“Now we are creating histories for when calls come in, and when work orders are fulfilled. This helps us keep track of our employees, as well as flagging frequent problems at the same address. It also helps us with tracking reports, so we can say what it costs to do snow removal, or patch repair, or a particular project such as a bridge replacement.”
Scott Bressler, Operations Deputy for the Engineer's Office, Butler County, OH
Service Requests Screen Shots
Interested in learning more about how PubWorks can help you manage your Service Requests? Click for a FREE Demo.