Service Requests for Public Works | Demand Maintenance SoftwareNatalie Fenton2021-09-14T17:18:20+00:00
Let PubWorks manage your Service Requests – Demand Maintenance
PubWorks Service Requests module is the way to track your demand maintenance and keep your community running smoothly. You can track Service Requests, from initiation through to the work order and on to completion.
We have a workflow we like to call the “Service Request Triangle” that is the definition of efficiency. This thorough and consistent process will manage the very fluid and reactionary nature of Service Requests while providing valuable insight regarding the associated costs.
“Now we are creating histories for when calls come in, and when work orders are fulfilled. This helps us keep track of our employees, as well as flagging frequent problems at the same address. It also helps us with tracking reports, so we can say what it costs to do snow removal, or patch repair, or a particular project such as a bridge replacement.”
Scott Bressler, Operations Deputy for the Engineer's Office, Butler County, OH
Service Requests Screen Shots
Interested in learning more about how PubWorks can help you manage your Service Requests? Click for a FREE Demo.
On December 2nd, 2022 gWorks acquired PubWorks to bring a unified customer experience to small local governments. PubWorks will now operate under the gWorks brand. This acquisition marks a significant step for gWorks in its mission to broaden our geographical reach and to provide the most reliable and easy-to-use software solutions to empower small and medium-sized local governments. This partnership will create a company well-positioned to serve our mutual customers. Together, we serve 2,500 local governments across 48 states.
At gWorks, our vision is empowering public leaders to build smarter, more sustainable governments and stronger, more resilient communities with simple technology. Hundreds of local governments have trusted PubWorks’ Work & Operations Management Software. Combined with gWorks’ robust products and cloud-based solutions, we will be able to deliver a unified experience across front office, back office, and operations.
We don’t expect any immediate impact for current customers. gWorks does offer additional resources and products to guide you into new technology, make your organization more integrated, and to make your work easier, more efficient, and less time-consuming.
For more information about the acquisition, please view the full Press Release.
For more information about gWorks and FAQs, please check out gworks.com.