SERVICE REQUESTS
Let PubWorks manage your Service Requests – Demand Maintenance
Complete Visibility
PubWorks Service Requests module is the way to track your demand maintenance and keep your community running smoothly. You can track Service Requests, from initiation through to the work order and on to completion.
Automated Workflows
We have a workflow we like to call the “Service Request Triangle” that is the definition of efficiency. This thorough and consistent process will manage the very fluid and reactionary nature of Service Requests while providing valuable insight regarding the associated costs.
CAPABILITIES
- SeeClickFix Integration
- Online Service Requests
- Service Request Triangle
- Assign Calls by Employee and/or Department
- Monitor Costs and Progress
- Identify Trouble Spots and Trends
- Respond to Citizens with Instant and Accurate Information
- Online Citizens Service Request Portal
- Electronic Time-sheet
- Many Ready-To-Use Reports
“Now we are creating histories for when calls come in, and when work orders are fulfilled. This helps us keep track of our employees, as well as flagging frequent problems at the same address. It also helps us with tracking reports, so we can say what it costs to do snow removal, or patch repair, or a particular project such as a bridge replacement.”
