The MapViewer greatly enhances the Service Requests module and can be used to verify specific locations and addresses. For example, if a caller cannot remember the exact name of a street but gives the intersection or general area, you can use the MapViewer to zoom in to the area and locate the street name or exact address. Once you locate the street in the MapViewer, you can create a new PubWorks Service Request directly from the Map.
You can instantly map Service Requests from the Service Request Log and Service Request Status screens with the click of a button. These maps can be printed or emailed to the appropriate personnel.