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Service Requests

Reduce the risk of requests falling through the cracks with improved responsiveness and a systematic approach. You can track service requests with PubWorks, from the web-based request for service, through to the work order and on to completion. This thorough and consistent process will effectively manage the very fluid and reactionary nature of service requests, while providing valuable insight regarding the costs associated.



Capabilities

  • Assign Calls by Employee and/or Department
  • Monitor Costs and Progress
  • Identify Trouble Spots and Trends
  • Respond to Citizens with Instant and Accurate Information
  • Online Citizens Service Request Portal
  • Work Proactively

    Proactive management of service requests with PubWorks builds a history of demand maintenance. Documenting, analyzing and mapping that history will allow you to decrease expensive demand maintenance and shift that burden to the less costly planned maintenance. Remember - we document work!


    Shift Demand Maintenance to Planned Maintenance

    demand maintenance to planned maintenance


    Complete the shift with the work order module.